Your Reliable Digital Print Home Textile Manufacturing Partner

At Tomsencen China Sourcing (operated by Jingxin E-commerce (Ningbo Haishu) Co., Ltd. in partnership with our manufacturing facility, Shaoxing Shangyu Fujun Textile Factory), we take pride in delivering high-quality, custom-manufactured textiles, including custom blankets, tote bags, pillows, and apparel.

Because all our products are custom-made to your specific artwork, dimensions, and material choices, our refund and return policy differs from standard consumer retail stores. Please review our policy below regarding custom bulk orders, sample orders, and defect claims.

1. Custom & Made-to-Order Products

All custom-printed, laser-cut, and custom-sewn products are manufactured specifically for your brand or organization.

  • No Change-of-Mind Returns: Once an order has entered production, we cannot accept returns, exchanges, or cancellations due to a change of mind, artwork updates, or market fluctuations.
  • Pre-Production Approval: Before production begins, we will provide a digital mockup and/or physical sample for your written approval. Production proceeds strictly according to the approved specifications.

2. Sample Orders & Fee Refund Guarantee

We strongly encourage all B2B buyers to order a physical sample prior to placing large bulk orders to evaluate fabric quality, color reproduction, and stitching.

  • Sample Fee Deduction: The cost of your sample order (excluding shipping costs) is 100% deductible from your total invoice when you place a subsequent bulk order meeting our Minimum Order Quantity (MOQ) requirements (e.g., 500+ pcs or $1,000+ USD value).
  • Sample Cancellation: If you cancel a sample order before the printing/cutting process has started, a 100% refund will be issued to your original payment method.

3. Order Cancellations & Modifications

  • Before Production: You may cancel or modify your order for a full refund at any time before you approve the final digital/physical proof and before raw material cutting begins.
  • After Production Has Started: Once fabric printing, laser cutting, or sewing has commenced, orders cannot be canceled or refunded, as custom raw materials cannot be repurposed.

4. Defective, Damaged, or Incorrect Goods (Quality Guarantee)

We stand behind our craftsmanship. Every batch undergoes strict multi-point quality control (QC) before dispatch. However, if your shipment arrives with manufacturing defects or shipping damage, we will make it right.

Qualifying Issues:

  • Significant printing errors or color mismatches not matching the approved proof.
  • Structural defects (e.g., broken stitching, torn fabric, wrong dimensions beyond standard tolerance).
  • Missing items or incorrect products delivered.
  • Goods damaged in transit under Door-to-Door (DDP) shipping arranged by us.

How to File a Claim:

  1. Notice Window: Please inspect your shipment upon arrival and notify our team in writing within 14 calendar days of receiving the delivery.
  2. Required Evidence: Email [tomsencen@icloud.com] with your Order ID, a detailed description of the issue, and clear photos/videos showing the defect or damage.

Resolution Options:

Upon verifying the claim, we will offer one of the following remedies at no additional cost to you:

  • Free Replacement / Re-production: We will reproduce and re-ship the affected custom items via express/ocean freight as a priority.
  • Partial or Full Refund/Credit: A refund or credit memo applied to your account for the value of the defective/damaged units.

5. Shipping & Freight Damages (DDP / FOB)

  • DDP Orders (Delivered Duty Paid): If we arrange door-to-door shipping, we take full responsibility for customs clearance and transit risks. If items are lost or damaged during transit, we will replace or refund the damaged portion.
  • FOB Orders: If shipping is arranged using your freight forwarder, risk passes to the buyer once the goods are delivered to the designated port or forwarder warehouse in China.

6. Contact & Claims Support

For any questions regarding refunds, returns, or quality control claims, please contact our support team:

  • Operating Company: Jingxin E-commerce (Ningbo Haishu) Co., Ltd.
  • Manufacturing Facility: Shaoxing Shangyu Fujun Textile Factory
  • Email: tomsencen@icloud.com
  • Factory Address: No. 59, Central Street, Changtang Village, Shangyu District, Shaoxing City, Zhejiang Province, China
  • Response Time: We respond to all inquiries within 24 business hours.

At Tomsencen China Sourcing (operated by Jingxin E-commerce (Ningbo Haishu) Co., Ltd. in partnership with our manufacturing facility, Shaoxing Shangyu Fujun Textile Factory), we take pride in delivering high-quality, custom-manufactured textiles, including custom blankets, tote bags, pillows, and apparel.

Because all our products are custom-made to your specific artwork, dimensions, and material choices, our refund and return policy differs from standard consumer retail stores. Please review our policy below regarding custom bulk orders, sample orders, and defect claims.

1. Custom & Made-to-Order Products

All custom-printed, laser-cut, and custom-sewn products are manufactured specifically for your brand or organization.

  • No Change-of-Mind Returns: Once an order has entered production, we cannot accept returns, exchanges, or cancellations due to a change of mind, artwork updates, or market fluctuations.
  • Pre-Production Approval: Before production begins, we will provide a digital mockup and/or physical sample for your written approval. Production proceeds strictly according to the approved specifications.

2. Sample Orders & Fee Refund Guarantee

We strongly encourage all B2B buyers to order a physical sample prior to placing large bulk orders to evaluate fabric quality, color reproduction, and stitching.

  • Sample Fee Deduction: The cost of your sample order (excluding shipping costs) is 100% deductible from your total invoice when you place a subsequent bulk order meeting our Minimum Order Quantity (MOQ) requirements (e.g., 500+ pcs or $1,000+ USD value).
  • Sample Cancellation: If you cancel a sample order before the printing/cutting process has started, a 100% refund will be issued to your original payment method.

3. Order Cancellations & Modifications

  • Before Production: You may cancel or modify your order for a full refund at any time before you approve the final digital/physical proof and before raw material cutting begins.
  • After Production Has Started: Once fabric printing, laser cutting, or sewing has commenced, orders cannot be canceled or refunded, as custom raw materials cannot be repurposed.

4. Defective, Damaged, or Incorrect Goods (Quality Guarantee)

We stand behind our craftsmanship. Every batch undergoes strict multi-point quality control (QC) before dispatch. However, if your shipment arrives with manufacturing defects or shipping damage, we will make it right.

Qualifying Issues:

  • Significant printing errors or color mismatches not matching the approved proof.
  • Structural defects (e.g., broken stitching, torn fabric, wrong dimensions beyond standard tolerance).
  • Missing items or incorrect products delivered.
  • Goods damaged in transit under Door-to-Door (DDP) shipping arranged by us.

How to File a Claim:

  1. Notice Window: Please inspect your shipment upon arrival and notify our team in writing within 14 calendar days of receiving the delivery.
  2. Required Evidence: Email [tomsencen@icloud.com] with your Order ID, a detailed description of the issue, and clear photos/videos showing the defect or damage.

Resolution Options:

Upon verifying the claim, we will offer one of the following remedies at no additional cost to you:

  • Free Replacement / Re-production: We will reproduce and re-ship the affected custom items via express/ocean freight as a priority.
  • Partial or Full Refund/Credit: A refund or credit memo applied to your account for the value of the defective/damaged units.

5. Shipping & Freight Damages (DDP / FOB)

  • DDP Orders (Delivered Duty Paid): If we arrange door-to-door shipping, we take full responsibility for customs clearance and transit risks. If items are lost or damaged during transit, we will replace or refund the damaged portion.
  • FOB Orders: If shipping is arranged using your freight forwarder, risk passes to the buyer once the goods are delivered to the designated port or forwarder warehouse in China.

6. Contact & Claims Support

For any questions regarding refunds, returns, or quality control claims, please contact our support team:

  • Operating Company: Jingxin E-commerce (Ningbo Haishu) Co., Ltd.
  • Manufacturing Facility: Shaoxing Shangyu Fujun Textile Factory
  • Email: tomsencen@icloud.com
  • Factory Address: No. 59, Central Street, Changtang Village, Shangyu District, Shaoxing City, Zhejiang Province, China
  • Response Time: We respond to all inquiries within 24 business hours.